Terms of service
Shipping Policy
At Pen House, we are committed to delivering your orders quickly, securely, and with the utmost care. Whether you're purchasing a personalized pen, engraved keychain, card holder, or a corporate gift, we ensure every order is carefully prepared and delivered in excellent condition.
Order Processing
- Orders are processed within 1–2 business days after confirmation.
- Personalized and engraved products may require an additional 1–2 business days for customization.
- Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Time
- Major Cities: 2–4 business days
- Other Areas: 3–7 business days
Delivery times are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.
Shipping Charges
- Shipping charges are calculated at checkout based on your delivery location.
- Any free shipping promotions will be clearly displayed on our website.
Order Tracking
Once your order has been dispatched, you will receive tracking details (where applicable) via SMS or email, allowing you to monitor your shipment.
Personalized Products
Custom engraved products require additional preparation time to ensure precision and quality. Every personalized item is inspected before shipment.
Delivery Information
Please ensure your shipping address and contact details are accurate when placing your order. Pen House is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Kindly provide your order number along with clear photos of the product and packaging so we can assist you promptly.
Contact Us
If you have any questions regarding shipping or your order, feel free to contact us.
Pen House
Office Address:
Office No. 2, First Floor, Ghani Tower, Chauburji Chowk, Lahore
Phone: +92 316 0470 401
Alternate Phone: +92 300 0470 401
Last Updated: July 2026
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Aapke brand Pen House ke liye niche ek clean, professional aur customer-friendly version hai.
Terms & Conditions
Last Updated: July 2026
Welcome to Pen House. By accessing our website or placing an order, you agree to comply with the following Terms & Conditions. Please read them carefully before using our website.
1. General
These Terms & Conditions govern your use of the Pen House website and all purchases made through our online store. By using our website, you confirm that you accept these terms.
2. Products
Pen House specializes in premium pens, engraved gifts, keychains, card holders, corporate gifts, and related accessories.
- Product images are for illustration purposes.
- Due to lighting, screen settings, and engraving variations, the actual product may differ slightly from the images displayed.
- We reserve the right to modify or discontinue any product without prior notice.
3. Orders
- All orders are subject to acceptance and availability.
- We reserve the right to cancel or refuse any order if fraudulent or incorrect information is detected.
- Once an order has been confirmed and production has begun, personalized orders cannot be cancelled.
4. Pricing
- All prices are listed in Pakistani Rupees (PKR).
- Prices may change without prior notice.
- Shipping charges, if applicable, will be calculated during checkout.
5. Personalized Products
Many of our products are custom engraved.
- Customers are responsible for providing accurate engraving details.
- Pen House is not responsible for errors caused by incorrect information submitted by the customer.
- Personalized products cannot be returned or exchanged unless they arrive damaged or contain an engraving error caused by us.
6. Shipping & Delivery
- Orders are processed within 1–2 business days.
- Delivery usually takes 2–7 business days, depending on your location.
- Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.
7. Returns & Refunds
Returns and refunds are handled according to our Refund Policy.
Products that have been personalized or engraved cannot be returned unless they are defective or incorrectly customized by Pen House.
8. Intellectual Property
All website content, including logos, images, graphics, product descriptions, and designs, is the property of Pen House and may not be copied, reproduced, or used without written permission.
9. Limitation of Liability
Pen House shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our maximum liability shall not exceed the amount paid for the purchased product.
10. Privacy
Any personal information collected is handled in accordance with our Privacy Policy and is used only for processing orders and improving our services.
11. Changes to These Terms
Pen House reserves the right to update or modify these Terms & Conditions at any time. Any changes will become effective immediately upon publication on this page.
12. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Pen House
Email: penhouse.pk@gmail.com
Office Address:
Office No. 2, First Floor, Ghani Tower, Chauburji Chowk, Lahore
Phone: +92 316 0470 401
Alternate Phone: +92 300 0470 401