Shipping Policy

At Pen House, we are committed to delivering your orders quickly, securely, and with the utmost care. Whether you're purchasing a personalized pen, engraved keychain, card holder, or a corporate gift, we ensure every order is carefully prepared and delivered in excellent condition.

Order Processing

• Orders are processed within 1–2 business days after confirmation.
• Personalized and engraved products may require an additional 1–2 business days for customization.
• Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

• Major Cities: 2–4 business days
• Other Areas: 3–7 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.

Shipping Charges

• Shipping charges are calculated at checkout based on your delivery location.
• Any free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive tracking details (where applicable) via SMS or email, allowing you to monitor your shipment.

Personalized Products

Custom engraved products require additional preparation time to ensure precision and quality. Every personalized item is inspected before shipment.

Delivery Information

Please ensure your shipping address and contact details are accurate when placing your order. Pen House is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Kindly provide your order number along with clear photos of the product and packaging so we can assist you promptly.

Contact Us

If you have any questions regarding shipping or your order, feel free to contact us.

Pen House
Office Address:
Office No. 2, First Floor, Ghani Tower, Chauburji Chowk, Lahore

Phone: +92 316 0470 401
Alternate Phone: +92 300 0470 401